Toolkit & FAQs.
Here’s where you’ll find our frequently asked questions, links to general information and details on the networks and clubs we work with.
If you can’t find what you need or you’re unsure – pick up the phone and speak to one of our friendly team on 0330 123 1073 or pop your question in an email to [email protected]
Useful information
Here to help.
If you’re looking for general information or have a question about our mortgages we’ve put together some helpful guidance. Can’t find what you need? Call us on 0330 123 1073.
For cases currently progressing in the Ipswich Building Society portal we have put together a separate toolkit.
common queries
Frequently asked questions.
We use a panel management company, please get in touch to find out if your solicitor is on our panel.
If your clients decide not to proceed please inform us as soon as you are able. Once the application has been underwritten the application fee will not be refunded. If a valuation fee was charged and the valuation has been completed please note the fee cannot be refunded. However, if the valuation has not taken place, generally we will be able to refund the fee paid – please allow 7 days for the refund to clear into your client’s account.
We are currently using the Xe Foreign Exchange Rates tool. Click here to access the Xe website.
Procuration fees are paid around two weeks after completion. Once the fee is paid it should typically be received two working days later. If you have any questions about your procuration fee please contact us on 0330 123 1073.
For details of the overpayment amount available without incurring an ERC, please refer to the ESIS or Mortgage Offer.
If your client pays more than the overpayment allowance during the initial product period then the ERC would be payable on the whole amount being repaid, not just the amount above the % allowance. Note: the overpayment limit is calculated on the original loan amount.
We’re on hand to help, so please either contact your BDM directly or speak to our helpdesk on 0330 123 1073.
Cases in progress
Ipswich Building Society portal tools.
Following our name change to Suffolk Building Society please be aware whilst we transition our systems your current case will continue to be processed in the Ipswich portal. Upon completion your client will be a member of Suffolk Building Society.
We will contact your client directly to inform them of our name change and they may receive both Ipswich and/or Suffolk communications from us.
Take a look at our Ipswich portal tools for useful information.
Documents
Useful downloads.
Looking for a document or a form? We’ve put together a range of useful downloads to help with your case.
Enquiries
Need to talk?
Nothing beats a proper conversation, so when you’re ready to talk we’d love to hear from you.
Get in touch with our friendly and knowledgeable team.
Prefer to talk?
Call 0330 123 0723
Contact us
From our blog
What’s new.
Our blog contains the latest goings-on and updates across the Society, so here’s where you can check out our latest product updates, mortgage news, insights and more.
Our regular emails include our latest news, so if you don’t already receive our updates get in touch and sign up. You can also follow us on Twitter and LinkedIn.
Base rate and our SVR
Changes to our lending criteria
Now accepting multi-currency applications
Joint borrower sole proprietor – Resi, BTL and holiday let applications
Expat Holiday Let – Rates Down. Max Loans Up
All our mortgage offers are now valid for 6 months. Additional Borrowing and Porting offers are valid for 3 months.