Toolkit & FAQs.

We use a panel management company, please get in touch to find out if your solicitor is on our panel.

If your clients decide not to proceed please inform us as soon as you are able. Once the application has been underwritten the application fee will not be refunded. If a valuation fee was charged and the valuation has been completed please note the fee cannot be refunded. However, if the valuation has not taken place, generally we will be able to refund the fee paid – please allow 7 days for the refund to clear into your client’s account.

We are currently using the Xe Foreign Exchange Rates tool. Click here to access the Xe website.

Procuration fees are paid around two weeks after completion. Once the fee is paid it should typically be received two working days later. If you have any questions about your procuration fee please contact us on 0330 123 1073.

For details of the overpayment amount available without incurring an ERC, please refer to the ESIS or Mortgage Offer.

If your client pays more than the overpayment allowance during the initial product period then the ERC would be payable on the whole amount being repaid, not just the amount above the % allowance. Note: the overpayment limit is calculated on the original loan amount.

We’re on hand to help, so please either contact your BDM directly or speak to our helpdesk on 0330 123 1073.